dbfb > SME solutions

SME solutions

Flexible solutions that grow with you.

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We understand the marketplace and challenges facing UK SME’s.

Suppliers offer inflexible terms, a one size fits all approach and frustrating call centre operatives who don’t understand modern SME businesses. Rather than understanding and resolving your business problems, suppliers are product focused.

We continue to challenge the marketplace and are here to support SME businesses through the good, but also the tough times. Our flexibility provides commercial terms that are designed to support you, not restrict you.

We take the time to understand your business and provide honest and transparent advice that enables you do more, with less.

We understand your challenges.

We know there are many challenges across your teams, from the need to reduce costs, improve security or offer the best technology to attract and retain talent. By designing the right solution with you, we can help solve your business problems.

  • Driving cost efficiencies

    Business owners and Finance departments need to manage increasing costs.

    We understand the challenges you face such as unpredictable industry changes, resulting in unpredictable costs; prohibitive tech upgrade costs and increasing and costly security risks.

    Driving cost efficiencies

  • Attract & retain staff

    Flexibility and modern technology is changing the workplace, now and into the future. Younger generations have higher expectations with hybrid and remote working now expected, and the latest technology regarded as important as salary.

    The cost of staff turnover, often unexpected and not factored into costs - attracting and retaining the right people is key to growth.

    Attract & retain staff

  • Customer service

    The world continues to be digitised due to technical advancements. Customers expect faster response rates, 24/7 support and a variety of contact channels, enabling them to contact you anytime and from anywhere.

    As a result, your business needs to provide a balance of self-service, automation and human support ensuring customer service is accessible to all.

    Customer service

  • Safeguarding your IT

    With cost pressures filtering down, IT departments face the constant need to ‘do more, with less’.

    Protecting your business from more sophisticated & frequent security breaches, the need to improve IT & mobility service delivery and drive cost efficiencies - do you recruit or outsource to achieve all of this?

    Safeguarding your IT

Solutions for smaller and growing business of up to 250 employees. SME businesses continue to face challenges as the modern working environment constantly evolves. Business requirements change and flexibility is key for SME’s when buying mobility or outsourcing important services such as Helpdesk Support and IT Services.

We work together with you to ensure you have the right solution for your business and are here to support should your requirements change.

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How we do it

We work with you to ensure your flexible solution is right for your business.

One contract

We provide access to the UK’s leading tier 1 networks, via a single invoice and contract - you will not lose economies of scale.

Flexible terms

Our commercial terms allow you to disconnect a proportion of your estate without penalty should you lose a contract, shut down a location or are faced with redundancies.

Network choices

Network isn’t right? You can transfer network provider with us, without penalty should you have issues with coverage.

Fast service delivery

We work with you so we understand your business with service delivery designed to speed things up, not slow things down.

Real-time billing

Our leading billing platform provides real-time information to effectively manage costs from all four of our network providers – O2, EE, Three & Vodafone.

Automation

Our platforms our open for API development, we look for automation opportunities to consolidate and free up your time.

Reduce costs

We use a powerful analytics platform to give you MI (Management Information) identifying where you can reduce costs.

Security

Security is at the forefront of everything we do, we protect your data and provide platforms that secure your investment and mobile workforce.

Be brave. Get in touch.

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  • How we do it
    Our customer portal brings together all of your solutions, providing visibility & measures for keeping costs low; and a self-service option, if you want it.
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Since partnering with dbfb, we have found their support for all our IT and phone systems to be exceptional and reliable! We have no hesitation in recommending them to any business looking for a good reliable support partner.

Caroline Lucy, Commercial Director
Northampton Town FC