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  • Discover

    We spend time with you to fully understand your business. We guide you through technology decisions and challenge through processes around how you communicate.

    Discover

  • Enterprise businesses
    Bespoke solutions for larger businesses of 250 employees and more. Enterprise businesses are having to keep up with the shift in hybrid and remote trends…

    Bespoke solutions for larger businesses of 250 employees and more. Enterprise businesses are having to keep up with the shift in hybrid and remote trends to ensure the workplace continue to work effectively and securely – on any device, from anywhere, at any time.

    We understand you are also managing customers’ expectations and how they reach you paired with enterprise mobility solutions developing at lightning speed. We work together with you to ensure you have the bespoke solution so you can connect your way.

    Enterprise businesses

  • Customer Experience Teams

    As technology continues to develop, there is the increasing pressure to provide faster service delivery (with the use of technology), while improving the overall quality of service.

    • Increased service level expectations from both the business and customer
    • The need to measure the quality of service – and how
    • Keeping ahead of competition and delivering faster, but higher quality service
    • A constant business need to ‘do more, with less’
    • Managing risk and disaster management
    Customer Experience Teams

  • HR Teams

    Flexibility and modern technology is changing the workplace, now and into the future. Attracting and retaining the right people is key to growth.

    • Increased pressures to attract and retain the best people
    • Cost of staff turnover, sometimes unexpected and not factored into cost outs
    • Hybrid and remote working are now expected and no longer a luxury
    • Higher expectations from the younger generation, who consider flexible working and the latest technologies as important as salary
    HR Teams

  • IT Teams

    With cost pressures filtering down, IT departments need to manage the increase of security breaches, and the lack of resource to support. Read more 

    • Hackers are more sophisticated and security breaches are more frequent
    • Lack of internal IT resource – do you recruit or outsource?
    • A constant business need to ‘do more, with less’
    • Managing IT and Mobile Services – which are becoming blended within the business
    • Requirement to improve IT & Mobility Service Delivery across the business
    IT Teams

  • Procurement and Finance Teams

    Procurement and Finance departments need to manage increasing and unpredictable costs, such as tech upgrades, facilitating hybrid and remote working as well as security costs. 

    • The Board and shareholders need to cost out in advance
    • Unpredictable industry changes, results in unpredictable costs
    • Facilitating hybrid and remote working equipment and technology
    • Security risks are increasing and costly
    Procurement and Finance Teams

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  • Enterprise solutions

    When procuring enterprise mobility or outsourcing critical services; like helpdesk support, fulfilment and procure-to-desk – we challenge you to rip up the traditional rulebook. It’s a brave new world.

     
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The key thing that stood out compares to other customers service, was the support mixed with the technical. Rather than just staying programmed to third-party protocols or reading a script – Shannon considered my approach and suggested a solution. Top marks!

David Jacob
NHBC

Tim has been really friendly and helpful today – sorted my issue and checked back in with me to see if everything was still working okay.

Janet, Briggs Equipment

Since partnering with dbfb, we have found their support for all our IT and phone systems to be exceptional and reliable! We have no hesitation in recommending them to any business looking for a good reliable support partner.

Caroline Lucy, Commercial Director
Northampton Town FC
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Simon Pickering

Managing Director

  

Emma Mullings

Head of Marketing

  

Sam Lee
Sales & Marketing Director

  

Phil Hand

Operations Manager

  
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